F.A.Q

How many times can the lashes be worn?

  • With the proper care, these lashes can be worn up to 30x. Check out “Lash Care” for instructions on proper care.

What are your lashes made from?

  • Our lashes are made up of high quality 100% Mink fur. The fur is collected from a cruelty-free farm as young minks naturally shed.

Is the lash adhesive latex-free?

  • Yes! It is also waterproof, very easy to use, and is made with a gentle formula for sensitive eyes. Our 2-in-1 Lash Adhesive pen is not latex-free.

    How do I store my lashes?

    • The easiest place to store your lashes is in their original case. If you lose the case, try storing them in a dry and dust free area.

    How often should I clean my eyelashes?

      • Clean after each use to get the most wears.

      How much is shipping and how long does it take?

      • Please allow 1-2 days for processing
      • USPS First-Class 1-3 Business Days ($3.99)
      • International Shipping 7-21 Business Days (Calculated at checkout)
      • Free U.S. Shipping on Orders $30+
      • Free International Shipping on Orders $65+

      Where is my package?

      • If your package is taking longer than 7 business days to arrive, please email xprettynmink@gmail.com with your order number.

      What is the return and refund policy?

        • Sorry, we DO NOT accept exchanges or returns due to the nature of our products and sanitary reasons. We do not offer refunds, except in the case of damaged products. No cancellations. All sales are final.
        • Please email xprettynmink@gmail.com or fill out this form with all discrepancies, such as missing or damaged items. All customers are responsible for reporting discrepancies within 30 days from the day of purchase. 
        • Important Note: Please keep in mind that handmade lashes will not look symmetrical. This does not mean they are “DAMAGED.”
        • There are no refunds for lash extensions services. However, if you are not satisfied with your service, you have 72 hours to report an issue and it will be fixed for free!

        Why Pretty N Mink Strip Lashes?

        These lashes are MUST HAVES! Mink lashes are known for their premium quality when compared to synthetic lashes. With proper care, Pretty N Mink lashes can last up to 30 wears. They are very lightweight, making it easier to apply and comfortable for everyone to wear. These lashes have a thin, black cotton band and maintain their shape well. They blend well with your real eyelashes and can be curled like human hair. Each style is handmade, has been chosen by Natavia, and tested over a period of time to ensure amazing quality. She also takes pride in having amazing customer service and encourages anyone to contact her with any questions, thoughts, or concerns.

        Why Pretty N Mink Lash Extensions?

        Waking up flawless in an amazing fresh set of lash extensions is a dream, especially when you're tired of struggling to apply strip lashes and you're looking for a more semi-permanent solution. Natavia, Owner of Pretty N Mink, is a multi-certified lash technician with experience in classic, hybrid, volume, mega volume, and bottom lashes extensions. She takes pride in clients having HEALTHY lashes and takes precautions by abiding by the appropriate safety and application procedures. It is very important to find a lash technician who cares about your lashes and sanitation as much as you do, can customize a set to fit your eye shape, and is cost efficient. If you're ready for the ultimate confidence booster, lash extensions will change your life! Be sure to visit here for more booking information.

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